FAQs

If you have any other questions then please get in touch using any of the methods on our contact page!

Bloom Room

Tell us about Bloom Room!

Bloom Room was founded by Helen, who trained and subsequently gained experience working with McQueens in London (most famous for their flowers at Claridges and the Vanity Fair Oscars Party). Helen loves flowers, design and making every Bloom Room client happy! Before taking the plunge to work as a florist full time, Helen worked in the corporate world, so knows all about good customer service, proper paperwork and making sure all the small details are right…….there won’t be any chasing required on your part as Bloom Room will always get back to you quickly, answer all your queries in detail and get any paperwork to you promptly.

Where are you based?

We work from a studio at home in West Sussex. The studio isn’t fancy or glamourous in the grand scheme of things but does give us lots of room to concentrate on lovingly creating beautiful arrangements for your special occasion and is perfect for keeping your flowers in the best possible condition. Working from our studio means we don’t have the distractions of also running a shop. (It also has the benefit of a wonderfully short commute!).

What services can Bloom Room provide?

We offer an all-encompassing floral design service. For weddings and events we can supply anything from bouquets, buttonholes and corsages to large scale floral installations including show-stopping centre-pieces and floral arches. We offer a nationwide gift bouquet delivery service. We are also able supply vessels and flowers for DIY table arrangements, and offer a wide variety of workshops to suit all abilities.

Do you know what you are doing?!?

Yes!!! We understand that entrusting suppliers with the important details of your event can be slightly nerve-wracking and we make it our mission to ensure that you are confident that we know what you want and that you trust us completely with the flowers for your event. Selecting your flowers should be a fun experience, not a stressful one!

Can we visit you?

You are welcome to visit us at our studio by appointment. Please use the contact page to get in touch!

Where do you source your flowers?

We source our flowers from a variety of local growers and suppliers as well as from larger flower markets further afield. Our choice of supplier varies dependent upon the flowers you have chosen, the season, the quantities required and the budget we have to work with. Our main priority is sourcing the most appropriate and best quality blooms for your special day. If you are interested in visiting either our local flower farms or New Covent Garden Market in London, then please let us know!

Back to top

Weddings & Events

When should I book my wedding florist?

As early as possible! We like to concentrate on one event at a time, so if you would like to book us, then we advise getting in touch as soon as possible to ensure that your date is available. Some people like to get things out of the way early, so book a year or more in advance, some people only get around to thinking about their flowers much later in the planning process, but on average most people book six to twelve months ahead of their wedding. Ping us a message through the contact page, or call us on 07824 811723 to find out if we are available on your chosen date.

Which areas do you cover?

We ordinarily cover Sussex, Surrey, Kent and London, but are more than happy to travel further afield. If you are considering booking Bloom Room for your event, then get in touch!

Why should I book a wedding flower consultation?

Consultations are an excellent way for us to get to know each other a little. We can find out about your special day, your likes and dislikes, the look you have in your mind, and get a feel for you budget, plus, you can show us all of your ideas in person. This means that when we send you a bespoke quote, it truly reflects your vision for the big day and you can be confident that we really understand what it is you want.

How do I book a consultation?

You can book a consultation by contacting us at studio@bloomroom.co.uk, calling us on 07824 811723 or by using the form on the contact page.

When and where do consultations take place?

We are very flexible about the time and place for consultations and will do our very best to work around you as we appreciate how hectic it can be to juggle planning a wedding with everything else going on in your life. We usually offer to come to you for a consultation as we find people are usually more relaxed in their own space and you have all the bits you might want to show us such as bridesmaids dresses, containers and magazine clipping to hand!  Alternatively, consultations can be at our home, where you can also take a peek our studio, in a coffee shop/pub/office, or at your wedding venue.

What if I am not local?

If for whatever reason we can’t meet for a consultation in person, we have a wealth of technology at our disposal so we can liaise via email, telephone, Skype/WebEx or social media to make sure that we understand your vision and can create a bespoke quote to reflect this.

What happens if I know nothing about flowers or don’t know what I would like?

This isn’t a problem at all! We can guide you through various options until we hit upon something you love! We have a large selection of floristry and styling books in our studio that are available during the consultation, and we know the right questions to ask to find out what will suit you and your special day and then put together a bespoke proposal just for you.

What should I bring to the consultation?

To make the most of our time during the consultation, it’s always helpful if you can come armed with ideas! Even if your ideas aren’t fully formed, or you have several ideas and can’t decide between them, some ideas are better than none, and we can work with what you have to pin down the important features! Photos of things you like, ideas from magazines and social media and any information on the colour scheme/theme and arrangements that you think you need are always helpful. If you plan to supply your own vases, then either pictures, dimensions or ideally a sample of these means we know exactly what we are going to be working with! If you are familiar with social media, when you book your consultation, we encourage you to share any Pinterest boards (for those a bit less tech-savvy, this is essentially an online mood board), to allow us to get an idea of the styles, flowers and colours you like ahead of the consultation too.  It’s also really useful if you do have an approximate floral budget in mind if you can share this with us.

Do you supply vases and candelabra’s?

We are able to supply vases, candelabra’s and other props for your event if you need these. We have a selection of items which are available to hire, we can source and supply vases especially for your event, or you are of course free to supply your own.

What happens after the consultation?

After the consultation, we will put together a detailed and bespoke proposal and quote for your wedding flowers. This will include descriptions of the type, style and quantity of the arrangements discussed and agreed at the consultation as well as information on any hired items, the deposit required to confirm your booking and the payment terms.

How much will my flowers cost?

This depends on what flowers you would like, their availability at the time of year of your event and the time it will take to create your chosen designs.

If you have a budget in mind, then let us know – we can then create designs and tailor our quote to ensure we are in line with this. There are various ways to tailor the cost of your flowers, whether it be focussing on more readily available and therefore better value blooms, to using clever alternatives that maintain the look whilst reducing the overall cost.

If you would like a rough guide to our pricing, then please get in touch via the contact page.

What if your quote is outside of our budget?

It’s always a slightly difficult and awkward conversation about the cost of the flowers you would like. We always aim to be competitive and don’t add extra zero’s to the quote so we can retire early to the Caribbean (we promise)!

If you haven’t shared your budget with us, but find the quote is more than you had hoped, please do let us know so we have the opportunity to tailor the quote further if required.  There are always clever substitutions and adjustments that can be made if required.

Can you work with our event planner/venue co-ordinator?

Of course! We will always ensure that you are our first point of contact regarding your flowers (unless you tell us otherwise), but we are more than happy to work directly with venue and event planning staff to organise any logistics such as delivery, set up and clear up after your event.

When will you deliver the flowers?

On the day we will deliver (and if required, set up) your flowers at a time pre-agreed with you and your venue.

If you need us to deliver bouquets or buttonholes to somewhere different to your other flowers, then just let us know in advance and we will plan accordingly.

Depending on the time of your event and the flowers you have chosen, we may also start set up the day before your event if the venue can accommodate this.

If your event needs floral arrangements to be moved, we are more than happy to quote for us to stay and do this for you, so that you are free to enjoy your event.

Will you collect the vases after our event?

If you have hired vases, candelabra’s or any other props from us, we will arrange a time with you and your venue to collect these after your event. This is ordinarily in the few days following your event, although you can also arrange to return the items to us yourself if you prefer.

Can we have the flowers we want?

It very much depends on which flowers you have in mind!

Flowers are by their very nature seasonal and despite the best efforts of even the international market, not all flowers are available all year. For example, peonies have a relatively short season and are generally available from May to mid-July, though there are alternative blooms available that can result in a very similar look, so if you are getting married in September, but had your heart set on peonies, don’t despair, there are things that can be done to still get the same look!

We will always do everything we can to make sure that you get the flowers that you want, and there is a huge range of wonderful alternatives out there to ensure you aren’t disappointed!

Can you do the bouquets and we do the table arrangements ourselves?

We are very flexible and are usually more than happy to just do your Bridal Party flowers.

Every wedding is different and we are able to supply you with suitable vessels and flowers so you can do your own table arrangements as part of a bespoke package if you book us to do your bouquets and buttonholes.  Alternatively, we can also offer a package comprising of a workshop, vessels and flowers so you are fully prepared and can make your DIY elements look just how you imagined (it’s not always quite as easy as it looks)!

How do we book Bloom Room for our event?

To reserve your wedding date we ask for a booking fee to hold the date, with this then being deducted from the remaining balance which is due four weeks before the date of your event.

Payment can ordinarily be made via Bank Transfer, Cash or Cheque, with all the payment details and dates being included in your personal quote.

 

Can I buy a gift voucher?

Yes! You can purchase these online or by contacting us via email, the website or telephone. Vouchers are valid for six months from the date of purchase and will be sent out via email unless you request otherwise.

Can I use a gift voucher to pay?

We are able to accept payment/partial payment using a gift voucher through our web shop. If however you are having any difficulties in redeeming your voucher, please contact us via telephone, email, or the website contact page and we will be happy to help.

Are you insured?

Yes, we have full public and product liability insurance.

For wedding and event bookings, we do however recommend that you also hold suitable event insurance from a reputable provider to protect your investment in your event.

Back to top

Lifestyle

Can we book Bloom Room for a party, demonstration or corporate team building event?

Of course! We are able to tailor our workshops to suit you, with these being ideal for birthday and hen parties, an activity the evening before a wedding, or as a corporate team building event. We are able to travel to you if required, and will bring all the materials that you need.

We are also able to give demonstrations on a wide variety of topics from how to arrange supermarket flowers at home, historic arrangements techniques, corporate flowers, large scale floral installations and smaller scale techniques such as wiring.

Please get in touch to find out more.

Can you make regular deliveries to our home/office?

Of course! We offer a flower subscription service where you tell us when you would like flowers and we deliver these (either locally or nationwide).

We are also able to make regular deliveries to local homes and businesses, and if required can also supply suitable glassware and containers for your flowers. Please get in touch to discuss any contract flower requirements.

Can you dress our home/office/venue for an event or special occasion?

We offer a full range of event flowers and venue dressing services. Whether you are having a dinner party and would like a few arrangements around your home, or you are hosting a much larger event requiring full venue decoration, we can help.

We also offer a full festive decoration service for homes and local businesses.

Please get in touch to discuss your requirements and arrange for a free consultation.

Can I buy a gift voucher?

Yes! You can purchase these online or by contacting us via email, the website or telephone. Vouchers are valid for six months from the date of purchase and will be sent out via email unless you request otherwise.

Can I use a gift voucher to pay?

We are able to accept payment/partial payment using a gift voucher through our web shop. If however you are having any difficulties in redeeming your voucher, please contact us via telephone, email, or the website contact page and we will be happy to help.

Are you insured?

Yes, we have full public and product liability insurance.

For wedding and event bookings, we do however recommend that you also hold suitable event insurance from a reputable provider to protect your investment in your event.

Back to top

School

Where are your workshops held?

We are based in West Sussex, just a few minutes’ drive from the M23, Gatwick Airport and the train stations at Gatwick and Three Bridges.

We usually run workshops from our home in Copthorne, but for larger groups, we use a more spacious local venue just a few minutes down the road. When you book your workshop, we will send you all the details that you need, including confirmation of the venue for your workshop.

For bespoke workshops, one-to-ones and for groups arranging private workshops, we are able to travel to you, bringing everything required with us.

How many students are there in a workshop?

We aim to keep our workshops small so that we can give you as much attention as possible. We ordinarily do not have more than 8 – 10 people in our largest workshops, and aim to keep the group size much lower than this in most cases.

If you have a larger group, we can accommodate this by using a larger teaching space and bringing additional members of our team so that everyone benefits from individual attention, or if you would like to ensure you have our full and undivided attention, you can book a one-to-one workshop. Please get in touch to discuss either of these options!

What age range are your workshops for?

Our workshops are aimed at adults, with teenagers 16+ being welcome to also attend. Generally, our workshops are not suitable for children due to the use of very sharp scissors and tools, but we are able to create tailored workshops for all ages. Please get in touch to discuss your requirements.

How do I book a workshop?

You can view all of our available workshops on our website. You can then either book online, or contact us via email or telephone to book.

Do I need to book a workshop, or can I just turn up?

Booking for our workshops is essential since we need to ensure that we have the right amount of space and materials for every student.

However, if we have a workshop listed on our website, please do get in touch to find out if there is any late availability!

What should I bring with me to my workshop?

There is no need to bring anything other than yourself! We will provide all the tools and materials that you need as well as refreshments (unless we are travelling to you).

Can we book Bloom Room for a party, demonstration or corporate team building event?

Of course! We are able to tailor our workshops to suit you, with these being ideal for birthday and hen parties, an activity the evening before a wedding, or as a corporate team building event. We are able to travel to you if required, and will bring all the materials that you need.

We are also able to give demonstrations on a wide variety of topics from how to arrange supermarket flowers at home, historic arrangements techniques, corporate flowers, large scale floral installations and smaller scale techniques such as wiring.

Please get in touch to find out more.

What if I don’t see the workshop I would like to do?

If you have something specific that you or a group of friends would like to learn, then please get in touch to discuss options for a one-to-one or bespoke workshop.

 

What if I need to cancel?

Please check your diary very carefully before booking a workshop with us.

If you find that you are unable to attend your booked workshop, please get in touch to discuss your options. Usually we are only able to offer you a refund if we are able to fill your place (you are free to find your own replacement of course!), however, wherever possible, we will offer to transfer you to the next available date for your chosen workshop.

What if you need to cancel?

In the very unlikely event that we need to cancel or reschedule a planned workshop, we will give you as much notice as possible.

In these circumstances, we would be happy to either transfer you to a rescheduled date, transfer you to another workshop of the same value, or provide you with a full refund.

We are unfortunately unable to accept any liability for travel or related costs resulting from us having to cancel or reschedule a workshop.

Can I buy a gift voucher?

Yes! You can purchase these online or by contacting us via email, the website or telephone. Vouchers are valid for six months from the date of purchase and will be sent out via email unless you request otherwise.

Can I use a gift voucher to pay?

We are able to accept payment/partial payment using a gift voucher through our web shop. If however you are having any difficulties in redeeming your voucher, please contact us via telephone, email, or the website contact page and we will be happy to help.

Are you insured?

Yes, we have full public and product liability insurance.

For wedding and event bookings, we do however recommend that you also hold suitable event insurance from a reputable provider to protect your investment in your event.

Back to top

Gifts

How are gift bouquets packaged?

All bouquets are wrapped in white tissue paper and cellophane.

Bouquets for local delivery are packaged with a cellophane aquapac (bag of water) and placed in a white bouquet bag, so are ready to be given as a gift and the recipient doesn’t have to do anything with the flowers straight away.

Bouquets for national delivery are packaged in a slightly more functional “flower bag” that holds enough water for the flowers for their journey whilst ensuring that there is not lots of water to slosh about whilst they are in transit. The bouquet is then secured in a sturdy recyclable cardboard box.

How are gift bouquets delivered?

We will despatch items in accordance with the selected delivery day and delivery option.

For local orders (within approximately 15 miles of our studio), we will usually deliver gift bouquets in person, or you are welcome to collect from our studio in Copthorne.

Orders for national delivery will be delivered using a specialist courier.

If you have any specific instructions as to where the gift bouquet should be left if the recipient is out, please include these when you place your order.

The items will be at your risk from the time of delivery. We cannot accept any liability for delayed deliveries caused by any third party or by events such as fire, flood or mechanical breakdown. We cannot accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses. We are unfortunately unable to make nationwide deliveries on Sundays or Mondays, though we can make local deliveries.

How much does delivery cost?

Delivery of Gift Bouquets, Plants and Terrariums costs £15 on a weekday and £20 at a weekend.  Local deliveries (up to 15 miles from our studio) will be made in person, with items going further afield being sent via courier on an overnight service especially designed for perishable goods.

Due to the perishable nature of flowers and plants, we generally avoid deliveries that arrive on a Monday since these would have been in transit for over 48 hours and therefore the freshness of your order may be impacted.

Smaller items such as individual vases, bags and candles will be sent using an appropriate signed for service suitable for smaller items, with the cost of delivery being included in the price of the item.

Unfortunately we cannot deliver to the Channel Islands, Isle of Man, Isle of Wight or the Isles of Scilly at present.

 

When should I order a gift bouquet?

We usually ask that you place your order a minimum of three days before delivery is required . This enables us time to source the best quality flowers, create your bouquet or planted arrangement, package it and arrange delivery.  However, if you need any of our online items delivering sooner than the first available date on the item listing, please do get in touch to see if we can help!

You can of course place an order much further in advance, and the more notice we have, the better!

If you want to take the hassle out of remembering to order flowers for birthdays and celebration days throughout the year, why not consider one of our gift bouquet subscriptions?

What if nobody is at home to receive a delivery?

Our courier will leave a card for the recipient advising them of the attempted delivery and the options to arrange re-delivery or collect the package.  If the delivery is local, we will leave a card with details on how to collect from our studio.

We suggest that if you would like the gift to be left in a safe place, or with a neighbour if nobody is at home, that you include these details at the point of ordering.

 

Can I amend or cancel an order?

If you need to amend or even cancel and order, please call us on 07824 811723 as soon as possible. We will always try our best to accommodate any changes to orders, however, we can only accept changes or cancellation requests received 72 hours or more before the requested delivery date.

Orders placed during weekends and Bank Holidays will be treated as having been received on the following working day.

What if I have made a mistake with the delivery address?

Please call us on 07824 811723 as soon as possible so that we can update your order with the correct delivery address.

 

Do you deliver internationally?

Unfortunately at this time we are only able to deliver flowers and plants within the UK. If you would like to order any of our other gifts for international delivery, please get in touch via our Contact page.

Do you deliver same day?

Unfortunately we are unable to deliver on the same day as you place your order. We source premium quality fresh flowers and plants for each individual order, which means that to ensure our high standards, we usually require a minimum of 48 hours’ notice for local deliveries and 72 hours’ notice for nationwide deliveries.

If you do need something sooner however, feel free to get in touch to see if we can help.

What if there is a problem with my delivery?

If there is a problem with your delivery, then please call us immediately on 07824 811723 and we will do our very best to resolve any issues as soon as possible.

We reserve the right to substitute specific flowers within our gift bouquets. Flowers are a natural product and therefore quality and availability can vary. If we do need to substitute any flowers, we will wherever possible substitute with the next closest variety and to the same (or greater value) than the flower being substituted.

I am having difficulty ordering online.

If you are having any problems ordering online, or you would like to order a bespoke item, please get in touch via email, our website contact page or on 07824 811723.

 

Who sent my gift?

Due to data protection regulations, if a sender has chosen not to include their identity within the message on your gift card, we are unable to share this information without the senders’ permission. If you would like to know who sent your flowers, please call us and we will get in touch with the sender to find out if they are happy for us to disclose their identity.

Can I buy a gift voucher?

Yes! You can purchase these online or by contacting us via email, the website or telephone. Vouchers are valid for six months from the date of purchase and will be sent out via email unless you request otherwise.

Can I use a gift voucher to pay?

We are able to accept payment/partial payment using a gift voucher through our web shop. If however you are having any difficulties in redeeming your voucher, please contact us via telephone, email, or the website contact page and we will be happy to help.

How should I look after my flowers?

When you receive your flowers, take care when removing them from their packaging.

Cut around 1 to 2 inches off the bottom of each stem, remove any foliage/leaves that will be below the water level and place into a suitable vase or container with fresh water and the flower food provided.

You should top up the water as required and change the water completely every few days to keep your flowers in the best condition for as long as possible. Your flowers should be displayed somewhere cool and out of direct sunlight.

Back to top